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General terms and conditions



Prices :
All prices are in euro and including Belgian VAT. These prices are not binding and may be changed at any time by Sternpinballparts.eu.
The shipping rates for your country are not  configured , your order is without transportcosts.
 You will receive an email with the transport costs. Pay only after this mail !

Registration :
New customers should be register. This includes : name, address and contact information .

Orders :
Existing customers can be login with their email address and password. After inserting the desired items in your shopping cart, select the desired delivery and payment method.
At the time  you press the button "confirm Order"  button, your order is placed. The items are ordered and reserved for you.
Your order remains reserved for you up to 14 days. If we do not receive payment within these 14 days we will send you a reminder by email. If you do not respond within 2 days on those order , we put them back in the sale and the order will be cancelled.
If the shipping rates for your country are not yet configured, you can’t do an order. You will received the message to contact us when you want to choose the shipping method during the checkout process.  After you have contacted us we will charge you the shipping costs for your country and you can order  like everyone else on a convenient way.

Payments :
After your order, you will immediately receive by email an order form which have all details of the order listed. The payment must be made within 14 days on the Fortis Bank account number after receiving a second mail with shippingcosts on the account 001-1465860-72 indicating the number on the order form. As soon as we have received the payment, the items will be sent.
For international payments (from outside Belgium) you can use the following numbers: 
    * IBAN: BE 38 0011 4658 6072
    * BIC: GEBABEBB
   * Paypal : mover@skynet.be
If you want the possibility to pickup your order , then you should not to pay in advance but pay cash at the time of the pickup.

Cancellation of your order :
Every order can be cancelled without costs and without giving any reason within 7 working days (Saturdays included) starting from the day following the day of order.
To cancel your order please send an e-mail to mover@skynet.be In this email you need to mention your order number and the message that you wish to cancel your order. Your cancellation will be confirmed by e-mail.

Shipping :
Once your payment has arrived to us, your order will be sent as quickly as possible to your chosen delivery address.
If the shipment is delayed by any reason, you will be informed as soon as possible.
The items are packed in a skilled manner.
Sternpinballparts.eu is not responsible for any damage and loss of the items in transit.
Shipments lighter than 2 kg  are sending by Post.
Shipments more than 2 kg will be sent with TAXIPOST. If the shipment is sent with courier service, you need to sign a receipt. Keep in mind that you should be at home at the time of delivery.
Sometimes  Sternpinballparts.eu can send orders lighter than 2 kg via a courier service if this turns out to be more interesting. At the order confirmation is mentioned how your order will sending  to you.
For a list of shipping rates please visit our page "shipping rates".

Sending back :
If an article does not conform due to production error, you have the right to return the item in question. You must inform us within 8 days after received your order.
Your return costs will also be refunded. We note, however, that we cannot agree with your complaint we can compensate you in any way.
If the delivery is via courier service , you check the damage happened at the time of delivery and to mention this on the receipt by the courier service.
Mentioned in that case also the words "subject to".

Stock :
All items are from our stock. However, if an item is temporarily “out of stock “or “sold out” , then you will be immediately informed.

Liability :
The content of this site with the greatest care. Sternpinballparts.eu can’t  give any guarantees with regard to the nature, accuracy or the content of all information.
Sternpinballparts.eu is not liable for the consequences of incorrect or incomplete information in their website.

Privacy :
Upon registration, your personal data will be included in the customer base of Sternpinballparts.eu. This data will only be used by Sternpinballparts.eu so that orders can be processed correctly and will under no circumstances be passed on or sold to third parties.

Complaints :
We do everything we can to deliver a perfect product. If the product does not meet your expectations , within 8 days after receipt the order you can send an e-mail to mover@skynet.be. We will try to resolve the problem as quickly as possible.

Contestation :
All litigation to which disputes lead fall under the exclusive jurisdiction of the courts of Antwerp.

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